1. Our Commitment to CASL Compliance

LoanSparks is committed to complying with Canada’s Anti-Spam Legislation (CASL), which governs the sending of commercial electronic messages (CEMs) within, from, or to Canada. This notice outlines our practices and your rights under CASL.

CASL came into effect on July 1, 2014, and is designed to protect Canadians from spam and other electronic threats while ensuring that businesses can continue to compete and grow in the online marketplace.

2. What is a Commercial Electronic Message (CEM)?

Under CASL, a Commercial Electronic Message is any electronic message that:

  • Is sent to an electronic address (email, text message, social media message, etc.)
  • Encourages participation in commercial activity
  • Includes offers, advertisements, promotions, or other commercial content

This includes emails about our financial calculators, service updates with promotional content, newsletters with commercial elements, and marketing communications.

3. Our Email Practices

We Only Send Emails With Consent

We only send commercial electronic messages to individuals who have provided express or implied consent. We maintain records of consent and provide clear unsubscribe mechanisms in all commercial emails.

Types of Messages We Send

  • Service-related notifications about our calculators
  • Response to your inquiries and support requests
  • Updates about new features or tools (only with consent)
  • Educational content about financial planning (only with consent)

4. Types of Consent Under CASL

Express Consent

Clear, explicit agreement to receive CEMs, such as:

  • Checking an opt-in box
  • Signing up for newsletters
  • Requesting information
  • Verbal or written agreement

Implied Consent

Consent inferred from actions or business relationships:

  • Existing business relationship
  • Inquiry or purchase within 6 months
  • Published contact information
  • Membership in organizations

5. Required Elements in Our Commercial Messages

All our commercial electronic messages include the following required elements:

  1. Sender Identification: Clear identification of who is sending the message (LoanSparks)
  2. Contact Information: Valid contact information including mailing address and other contact details
  3. Unsubscribe Mechanism: Clear and simple way to unsubscribe from future messages

6. Your Rights Under CASL

Right to Unsubscribe

You have the right to withdraw your consent and unsubscribe from our commercial messages at any time. We will process unsubscribe requests within 10 business days at no cost to you.

How to unsubscribe:

  • Click the unsubscribe link in any of our emails
  • Email us at: unsubscribe@loansparks.com
  • Contact us using the information provided below

Right to File Complaints

If you believe we have violated CASL, you have the right to file a complaint with the Canadian Radio-television and Telecommunications Commission (CRTC).

CRTC Contact Information:
Website: crtc.gc.ca/eng/contact/
Phone: 1-877-249-CRTC (2782)

7. Exceptions to CASL

Certain types of messages are exempt from CASL requirements, including:

  • Messages sent for the sole purpose of facilitating, completing, or confirming a transaction
  • Messages providing warranty, product recall, safety, or security information
  • Messages providing notification of factual information about subscription, membership, or account
  • Direct response to customer inquiries
  • Messages required by law

8. Our Consent Records

In compliance with CASL, we maintain detailed records of consent, including:

  • How consent was obtained (method and date)
  • The specific consent given
  • Contact information provided at time of consent
  • Any subsequent changes to consent

These records are kept for a minimum of three years after the last commercial message is sent.

9. Third-Party Communications

We do not share your contact information with third parties for their marketing purposes without your explicit consent. Any third-party services we use to send communications (such as email service providers) are bound by strict confidentiality agreements and CASL compliance requirements.

10. Updates to This Notice

We may update this CASL compliance notice from time to time to reflect changes in our practices or applicable law. Any updates will be posted on our website with a revised “Last updated” date.

11. Contact Information

If you have questions about our CASL compliance, want to update your consent preferences, or need to unsubscribe, please contact us:

Company: LoanSparks

Email: privacy@loansparks.com

Unsubscribe Email: unsubscribe@loansparks.com

Phone: +1 512-240-5513

Mailing Address: NY, USA